Need Help? We're Here for You.
Explore our FAQ section and step-by-step video guides below.
If you have any questions, feedback, or suggestions for improving SafeMe, we’d love to hear from you. Contact our team at support@safeme.pl
FAQs
The SafeMe app is designed to be simple, intuitive, and accessible to everyone.
Whenever you feel that your safety may be at risk — whether you’re taking a rideshare or taxi, using public transportation, walking home late at night, or finding yourself in any situation that feels unsafe — simply activate Route Monitoring in the app.
A SafeMe Safety Assistant will monitor your journey in real time, helping ensure that everything is proceeding safely. If a potential threat is detected, our team can take immediate action and, when necessary, coordinate the appropriate emergency services directly to your location.
SafeMe is available nationwide across Poland.
SafeMe Safety Assistants monitor and support our users 24 hours a day, 7 days a week, providing continuous safety coverage and professional assistance whenever it is needed.
Whether you’re commuting, traveling, meeting someone new, or simply heading home late at night, our team is always ready to help — ensuring you have access to support whenever safety concerns arise.
The SafeMe app is designed to be simple, intuitive, and accessible to everyone.
Whenever you feel that your safety may be at risk or you find yourself in a potentially vulnerable situation — such as taking a rideshare or taxi, using public transportation, or heading home late at night — simply activate Route Monitoring.
SafeMe Safety Assistants will monitor your journey and help ensure that everything is proceeding safely. If a threat or emergency situation arises, our team can immediately coordinate the appropriate emergency services to your location.
Simply open the app, start Route Monitoring, or Request Help with a single tap. A SafeMe Safety Assistant will contact you as quickly as possible and provide the support you need.
We take your safety seriously and value the trust you place in us.
Your personal data is used solely for the purpose of providing safety and support services. We will only disclose your information, including your location, in critical situations to the appropriate emergency services or public safety authorities, and only in connection with an active alert or assistance request.
Any such disclosure is carried out strictly in accordance with applicable laws and regulations.
SafeMe Safety Assistants are fully trained to serve as the first point of contact for app users. They are skilled at assessing potential threats based on limited information and can analyze location and telecommunication data to better understand situations and enhance user safety.
They are also professionally trained in handling emergency alerts and coordinating with emergency services, enabling them to act quickly and effectively during critical situations.
In addition, SafeMe is a licensed security agency, operating in accordance with all applicable regulations and professional standards governing security services. This ensures that our users receive support from qualified professionals backed by a regulated and experienced organization.
No. Each SafeMe account is personal and intended for use by a single individual only.
During registration, users provide personal information and can optionally add a photo and physical description. This information helps emergency responders and support personnel quickly identify the user and provide assistance when needed.
In addition, every SafeMe account is linked to a specific mobile phone number, ensuring a personalized experience and enabling our team to respond effectively during emergencies. For safety, privacy, and service quality reasons, accounts should not be shared with other individuals.
We take your safety seriously and value the trust you place in us.
Your personal information is used solely to help keep you safe and provide the services offered through SafeMe. We will only disclose your personal data and location information in critical situations, and only to emergency responders, public safety authorities, or other authorized personnel involved in providing assistance.
Such disclosures are made exclusively in connection with an active alert or assistance request and always in accordance with applicable laws and regulations.
Simply download the SafeMe app from the App Store or Google Play and create your account.
Pricing for all subscription plans is available on our website at safeme.pl and directly within the app.
If you’d like to download the app right away, visit: safeme.pl/pobierz-aplikacje
(or use the direct download link available on our website).
Tutorial Videos
Account Setup Guide
Learn how to quickly create an account in the SafeMe app and start using support from SafeMe Safety Assistants.
Watch our short step-by-step video guide that walks you through the entire process.
Safe Word
Learn how the Safety Password adds an extra layer of protection in emergency situations.
Watch our short video guide to see how it works and how easy it is to set up.
SafeMe Family Plan
Learn about the Family and Family+ Plans in the SafeMe app and see how easy it is to help protect your entire family.
Watch this short step-by-step video to understand how the Family Plan works and how to activate it.
Promo Codes
Discover how to redeem promo codes in SafeMe and unlock exclusive savings.
Add your promo code in the app and enjoy your subscription at a lower price.
Favorite Locations
Save your favorite locations to make Route Monitoring faster and more convenient.
With your most frequently visited destinations already saved, you can start monitoring your journey in seconds.